• Assistant General Manager

    McDonald's Lanham, MD 20703

    Job #1881556016

  • Our team is hiring a driven Assistant General Manager!

    The position provides managerial and administrative leadership to operate one company-owned restaurant in the United States under the direction of the General Manager. This is the 2nd person in charge reporting to the General Manager and, when the General Manager is absent, is the top manager present in the designated restaurant and is accountable for the restaurant and operations at those times. This person directs the work of team members, both managers and crew. The Assistant General Manager exercises discretion and independent judgment in performing his or her duties in alignment with the scope of authority provided by the General Manager.

    ESSENTIAL DUTIES:

    • With the General Manager, responsible for managing the restaurant, including oversight overall store operations from production to guest service areas; direct the work of team members, both managers and crew

    • Assist General Manager as necessary to ensure restaurant meets performance expectations

    • Coach and role model McDonald's guest and service experience

    • Assist General Manager with designated people processes, including but not limited to: (a) recruiting, interviewing, onboarding and training managers and crew; (b) assessing the work of crew and providing performance feedback/evaluation and assigning training/development plans; (c) preparing recommendations to support hiring, and employee status changes such as promotions or terminations

    • Provide an environment that fosters continuous employee development, learning and teamwork; set the example through coaching and personal development planning

    • Manage inventory levels to meet operating needs and budget; prepare inventory forecasts and ordering recommendations for General Manager approval, and ensure related activities are coordinated (e.g., receiving deliveries); perform trend analysis on food costs to inform planning

    ADDITIONAL RESPONSIBILITIES:

    1. Assist General Manager with Business Planning and Community Engagement as may be required

    2. Ensure food safety is always maintained and in accordance with procedures; ensure team members understand their role and are up to date on training and procedures

    3. With the General Manager, perform and assign maintenance activities to ensure restaurant meets or exceeds standards of excellence

    4. Assist General Manager with monitoring and implementing legal compliance measures in the restaurant

    5. Appraise team members' (both managers and crew) productivity and efficiency for the purpose of recommending promotion, termination, or other change in status to General Manager

    6. Work with team members (both managers and crew) in the operation of the restaurant on as needed basis, often concurrent with performing managerial duties

    7. Other duties as assigned

    PREFERRED QUALIFICATIONS:

    High School or GED required

    Demonstrated experience leading a team in a fast-paced managed environment

    Strong leadership skills with the ability to coach and mentor team with professional maturity

    Must possess strong business acumen, be independently motivated, assertive, and possess ability to delegate effectively

    Achievement oriented with strong organizational, interpersonal and problem-solving skills

    Strong oral & written communication skills; English language proficiency; an ability to communicate in a second language

    1-3 years customer service management experience or US military service

    Ability to work full time with variable hours including early mornings, evenings, weekends and/or holidays

    EQUAL EMPLOYMENT OPPORTUNITY

    McDonald's Corporation and McDonald's USA, LLC ("McDonald's") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

    © 2021 McDonald's. All Rights Reserved.

    EEO is the Law

    EEO is the law - Poster Supplement

    Pay Transparency Policy

    REASONABLE ACCOMMODATIONS

    Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business. For corporately owned restaurant locations, please contact ~~~ if you need assistance completing any forms or to otherwise participate in the application process.

    DISCLAIMER:

    This role description pertains only to corporately owned restaurants. This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description.

    Requsition ID: PDX_MC_4A889722-9BDF-447D-BBFA-847E9A248568

    McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact ~~~ if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

    McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at ~~~.

    McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact ~~~supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches. /supportteam@us.mcd.com

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