• Customer Service Agent - Customs Brokerage

    ExpeditorsCoraopolis, PA 15108

    Job #1285593271

  • "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.+ 15,000 trained professionals+ 250+ locations worldwide+ Fortune 500+ Globally unified systemsMajor Duties and Responsibilities+ Provide outstanding, friendly service through daily communication with both internal and external customers+ Ensure smooth and timely customs process flow+ Ensure accurate and timely data entry into our operational system+ Track and Trace Custom files and reporting+ Ensure accurate and timely client billing+ Understand all the elements of the import customs operating procedure and correctly interpret this information to fulfill our customer´s instructions and expectations.+ Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration+ Assist with verification of customs declaration information and the submission of such to the customs authority+ Ensure compliance at all times to regulations+ Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results+ Pro-active approach, strong organizational skills+ Good computer skills (MS Excel, MS Word)+ Fluent in English+ Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experienceReporting Structure+ Customs Brokerage Supervisor and ManagerExpeditors offers excellent benefits+ Paid Vacation, Holiday, Sick Time + Health Plan: Medical, Prescription Drug, Dental and Vision+ Life and Long Term Disability Insurance + 401(k) Retirement Savings Plan+ Employee Stock Purchase Plan + Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

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