We're looking for a Customer Service Representative , working in the Insurance industry in Dallas, Texas .
Build rapport and educate members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options.
Assist the member in selecting the option that best pertaining to them.
Conduct research on each case, reach out to the physician's office, make outbound calls to our members, and field incoming calls from members.
Track and communicate system errors in an expediential and thorough manner.
Take requests for care management from patients, physician offices or imaging centers.
Research issues regarding the certification process and forward to the appropriate parties.
Work on complete process from beginning to end or a portion of the process which focuses on educating the member on their available treatment, including not limited to facility or screening options, once the member has chosen to use another facility, they are transferred to the Scheduler.
Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.
Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.
Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.
Let this be your day. Put their expertise to work for you. You deserve it!
Experience Required for Your Success
2 years of previous experience in a contact center setting on outbound calls preferred
Ability to type more than 30 words per minute
Excellent attention to detail
The pay we are offering is 14 per hour. This position may present an opportunity to go permanent.
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .
Not exactly? Join Our Talent Community (~~~) , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability