Administrative Assistant

Overview:

Business Support Associate

Job Summary The Business Support Associate is responsible for providing timely and value-adding customer service toour customers including, but not limited to candidates, contract employees, clients and internal partners(both in the field office and corporate or center). This is a customer-facing role that will require ongoingsupport of customer interactions, problem resolution, and maintaining general office operations, viatelephone, email, and in-person.

Key Responsibilities Consultant and Client Onboarding- Support candidate onboarding process, including I-9 form review and completion and validatingI-9 documentation, providing assistance with pre-employment paperwork completion,distributing PPE and other assets as needed- Support client onboarding process, including driving AT&E utilization- Manage consultant compliance with key E-Verify requirements (e. g. expired documents,expired compliance)- Assist with contractor training and certification requirements

Lifecycle Management- Serve as contact for Consultant questions, and facilitate communication to the center throughACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lostchecks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution- Partner with the center through Cases to update contractor records for address updates, directdeposit changes, etc.- Manage the processing of live paychecks- Manage contractor travel booking requests- Direct unemployment filing questions and workers compensation inquiries to the proper teamsfor resolution

Operational Support Activities- Provide outstanding front office customer service (telephone and reception area)- Partner with talent acquisition to manage internal onboarding for all field office/on-premisehiring, including I-9 and onboarding paperwork completion, setting up desk, etc.- In partnership with BSS, manage internal payroll process- Asset distribution and collection for new internal hires and terminations- Maintain outstanding levels of administrative support to all internal and external employeesand resolve issues related to process and technology questions- Serve as primary liaison between field office producers and corporate or center-based teams,and find opportunities to drive partnerships between the center and field employees- Provide education and accountability to field office/VOP producers around importantprocesses, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.- Serve as point of contact for real estate communications (support any in-officeupdates/moves/installations), and property management- In partnership with BSS, manage office purchasing (P-card reconciliation) and vendormanagement (copier maintenance, kitchen appliance service, etc.)- Order, maintain and organize all office supplies, manage mailing and shipments, and file andmaintain office paperwork and office directory

Competencies - Ability to prioritize, organize, problem solve and meet deadlines and goals- Ability to communicate effectively and provide follow up- Capability of working in a team-oriented environment and deliver/receive honest feedback- Thorough knowledge of business policies and human resource practices- Excellent written/oral communication and interpersonal skills- Strong decision-making ability- Ability to build strong partnerships with all internal customers, both locally and in our corporateand center-based locations- Integrity and ability to maintain confidentiality and personal credibility- Ability to tackle complex issues and develop innovative, practical solutions- Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers- Understanding how information impacts the operating company and how data will be used tosupport operating company decisions- Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications - 1 + years' experience in a customer service related position- Associates degree or two years of applicable experience in customer service

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Telecommute

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Actalent is an equal opportunity employer.