AR - CSR Representative

Manpower is partnering with a global agricultural company to find CSR reps with an accounting background. This is a 5 month contract with the possibility of being extended. The role is hybrid, with 3 days in the Loveland, CO office!

What you will do

-Respond to inquiries in a timely and accurate way, via various channels (phone, email or chat)

-Gain extensive knowledge of SAP (S4 Hana FI) and PeopleSoft for proficiency in answering customer questions

-Monitor and Assist with the posting of customer payments and application

-Maintain a positive, empathetic, and professional attitude and de-escalate situations with all parties

-Ensure customer satisfaction and provide professional customer support

-Identify and resolve issues as well as assist branches and customers with inquiries, including educating users about new features and functionality

-Keeping records of interactions, transactions, comments and complaints

-Utilize internal tracking tools (ServiceNow) to add information about issues and useful resolutions

-Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary

-Share effective resolutions and workarounds with team members

-Perform other duties and projects as assigned

What you will bring

-Self-Motivated and the ability to work well under pressure, performing at high levels in fast-paced ever-changing work environment

-Ability to anticipate needs and follow through with minimum direction

-Ability to lead by example and work well with others

-Strong prioritization and organizational skills

-Strong computer skills (Microsoft Office-Excel)

-SAP s/4 Hana FI and High Radius CAA experience is a plus

-Experience using help desk software and remote support tools, along with CRM knowledge

-Excellent communication, problem-solving skills, and multi-tasking abilities

-Ability to be empathetic, to de-escalate tense situations and to have patience when handling tough issues

-High School diploma/GED

-Accounting Degree in process or new graduate preferred

-Customer Service experience

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.