Assistant Operations Manager

Description:

The responsibilities include assisting in overseeing the Front Office and Housekeeping departments.

Specific duties in this role will include but are not limited to

• Agility to adjust to various departments throughout the hotel as needed to support the operation

• A commitment to guest communication from pre-arrival to post-stay survey

• Ensuring that Housekeeping and Front Office division's colleague's behaviors align with Hyatt's core values

• Working closely with all other stakeholders, including fellow leaders in the Housekeeping and Front Office Operations, in a collaborative manner, focusing on the overall success of the hotel

• Supervising colleagues within Housekeeping and Front Office divisions

Pay rate for this position ranges from $60,000 to $62,500 annually

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced environment

• Ability and willingness to help with coverage in other hotel areas

• Refined verbal and written communication skills

• 2-3 years of progressive hotel Housekeeping and/or Front Office experience

• Service-oriented style with professional presentation skills

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal, and administrative skills

• Must have flexible work availability, including mornings, evenings, weekends, and holidays.

Primary Location: US-NY-New York City

Organization: Gild Hall

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: NEW012761

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.