Care Team Assistant (CTA) - Cardiology

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (~~~/) - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The CTA in the Cardiology practice will also support vital sign measurement, medication history review, allergy history review during the rooming process. Assistance with safe patient transfers, pending certain medication refills and orders, and providing patient instructions will be performed. The CTA role assists in preparation for patient visits, assistance with Patient Assistance Program medications, paperwork, and telephone calls with patients, scheduling staff, and the multidisciplinary care team. The CTA role works within the Department of Nursing and will float to departments beyond the Cardiology Clinic based on clinic demand and patient needs.

This position allows clinical teams (Allied Health Staff and providers) to focus on face-to-face encounters with patients by coordinating non-clinical and clinical functions such as: receiving and rooming patients, prior authorizations for medications, workers compensation paperwork, panel management, faxing, medication proposing, equipment cleaning, deep room cleaning, and stocking and monitoring of expiration on all supplies. Maintains levels of supplies, ordering, receiving and routing of supplies appropriately. Performs other duties as assigned. Demonstrates tact and patience in dealing with health care team members and patients. Demonstrates strong organizational skills in maintaining a smooth flow for care team. Exhibits appropriate use of telecommunications equipment and uses computer efficiently. Demonstrates initiative, proficiency, and good judgment to optimize the use of care teams time when seeing patients. Strong communication skills and a commitment to quality and excellence in service are important components of the role.

Qualifications

High school diploma or equivalent required. One year of customer service experience. Excellent customer service skills, excellent organizational and time management skills, knowledge of computer ordering process, knowledge of appropriate communication systems and office equipment, strong skills in oral and written communication, strong ability to multi-task, must be adaptable to a changing environment and strong ability to work collaboratively in a team environment. Successful completion of HUC vocational program, administrative clinic assistant, medical office, health care/medical receptionist, or nursing assistant course would be helpful. Knowledge of medical terminology and working knowledge of current electronic health record helpful.

Basic Life Support for Health Care Provides from one of the following programs; American Heart Association or American Red Cross. If a candidate does not currently have their Basic Life Support for Health Care Providers from one of the following programs: American Heart Association or American Red Cross the Basic Life Support, certification will be included as part of the orientation program.

Exemption Status

Nonexempt

Compensation Detail

$15.94 - $20.91 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday to Friday; clinic based hours.

Weekend Schedule

No weekends or holidays.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (~~~)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Adisa Velic

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.