Motion Recruitment Partners • Alpharetta, GA 30009
Job #2675184797
Customer Service Representative
Alpharetta, Georgia
Hybrid
Contract
$18/hr - $18/hr
Customer Service Representative
6-month contract (likely extending)
Hybrid in Alpharetta, GA
Our client, is looking for a Customer Service Representative to join their consumer center team to respond to all the inquiries from consumers requesting information. You'll be interacting with customers to provide information in response to inquiries include determining the client's issue, offer possible solutions, and providing follow-up as needed.
Required Skills & Experience
Ability to accurately document and record customer/client information
Analytical thinking and decision making on questions pertaining to consumer information
Ability to multitask and attention to detail is a must
Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
Responsibilities
Investigate and resolve disputes within required SLAs
Respond consumer inquiries or to notify them of dispute investigation results
Refer unresolved consumer grievances to designated departments for further investigation
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jessica Mencher
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