Customer Service Representative

Description

-Support customers via telephone, online chat and email with order entry for placement and status updates, and pre-sale specifications.

-Provide prompt, accurate answer to order/tracking questions and process order entry requests from customers through telephone, online and email

-Input customer orders and customer transactions into the company's order entry database

-Checks and releases various order holds as assigned for the position

-Assists with requests on pricing, shipping, product availability, terms and conditions and item information

-Identify and enter sales leads

Additional Skills & Qualifications:

MUST HAVE

-1 to 2+ years of recent customer service experience

-Ability and desire to work in a fast-paced environment

-Coachability is required

-High school diploma or GED required

-Proficient computer skills (Microsoft Office Suite, Excel & Outlook) required

-Critical thinking and multi-tasking skills required

NICE TO HAVE

-Bachelor's or Associates degree preferred

-Experience in Salesforce and Oracle preferred

-Bilingual (Spanish or French) preferred

-Candidates that are "Gamers"

-Someone that comes from the Geek Squad from Best Buy

-Someone that works on computers for a hobby

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.