Customer Service Representative

Location: Occidental , Seattle WA

Hybrid Schedule: 7am - 4pm or 8am - 5pm / 3x in office (Tuesday, Wednesday, Thursday)

Description

Develop and maintain relationships with internal and external customers to ensure customer satisfaction.

Develop the ability to proficiently support the tactical order entry operation using the sales tools/SAP.

Collaborate with the Supply Planner and other Customer Service Representatives to ensure the business meets customer order fulfillment expectations.

Troubleshoot process issues and escalate as appropriate to seek assistance for resolution.

Investigate and resolve customer issues using problem-solving techniques and judgment

Work within a team environment to meet business objectives and goals

For the contractors we are hiring in Seattle, they would support either Western Lumber, EWP, or OSB.

Additional Skills & Qualifications:

Corporate experience (either remote, hybrid, or in-office)

Experience working either remotely or hybrid

Experience working with either a sales or supply chain team (This role is a mix of customer service, sales support, and order entry)

Experience in SAP is preferred, but any ERP system would be good.

High School Diploma, with bachelor's degree preferred

2 + years of customer service and order entry experience

Experience working in a team environment

Experience working in sales or supply chain organization is preferred

Experience working with SAP/Excel software/databases is preferred

Excellent verbal, interpersonal, and written communication skills.

Excellent customer service skills

Ability to recognize problems, assess situations, gather relevant information, and respond/resolve effectively

Positive attitude and thrives in a collaborative environment

Excellent customer service skills and demonstrates a passion for customers

Highly motivated self-starter

Ability to multi-task

Ability to plan, organize, and prioritize work, and to work under pressure

Results-oriented

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.