Customer Service Representative

Description

You might be interested in this Customer Service Representative position via Robert Half, in a dynamic, rapidly changing call center. Do you love building solid customer relationships? You might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for a short-term contract to hire position in Trenton, New Jersey, this Customer Service Representative opportunity could be for you!

What you get to do every day

• Be a part of business development by actively cross-selling and referring customers

• Provide accurate, friendly customer service in a timely fashion

• Field and send out send written business correspondence

• Manage and place incoming telephone calls

Requirements

• 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

• Proven experience going the extra mile to solve complex customer inquiries via extensive research

• Customer service and office administrative skills

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• A consistently positive approach to your work that is rooted in a businesslike professionalism

• Critical thinking, problem solving, ability to work independently

• Excellent written, verbal and social communication skills highly desired

• Strong familiarity with customer invoices

• Customer invoices experience preferred

• Experience with Microsoft Excel

• Order entry experience

• Comprehensive knowledge of customer service

• Comfort and confidence when interacting with internal and external partners and clients/customers

• Ability to use multiple computer systems, applications, and utilize search tools to find information

• Proficiency with Microsoft office applications

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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