Robert Half • Rock Hill, NY 12775
Job #2696200599
Description We are offering a contract to hire employment opportunity in Rock Hill, South Carolina for a Desktop Support Analyst in the Construction/Contractor industry. You will be handling end-user assistance for hardware, software, operating systems, and other personal computer-related support requests. This role involves complex assignments requiring initiative and judgment in resolving problems and making recommendations.
Provide end user assistance for hardware, software, and operating system issues.
Troubleshoot, diagnose and resolve PC related failures and initiate corrective action as necessary.
Respond to and solve complex technical problems escalated from the global ServiceDesk.
Participate in the development, implementation, adherence, and enforcement of corporate PC hardware and software standards and associated PC policy.
Maintain standard images for approved systems, collaborating with internal teams and external suppliers to maintain a library of authorized images and related implementation documentation.
Develop and maintain environment documentation and solutions/knowledge database.
Coordinate third party support as required.
Provide cross platform infrastructure support for core systems: LAN / WAN infrastructure, Windows servers, as part of the Global IT Support.
Perform routine server backup tape handling and management duties.
Travel to other offices to provide technical support, installation services or general proactive maintenance/research tasks as required.
Participate in IT projects as required.
Work beyond or outside normal hours of duty to recover systems from major failure or to perform upgrades when necessary.
Familiarity with Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deployments.
Experience in Deskside Support. Requirements - Proficiency in Citrix Technologies and Dell Technologies is necessary
Familiarity with EO/IR systems is a must
Experience with Mac Computers and Microsoft suite is required
Ability to manage Active Directory
Knowledge of Computer Hardware is essential
Skills in Configuration Management are needed
Experience with Deployments is required
Ability to provide Deskside Support
Experience in the construction/contractor industry is preferred
Ability to work as a Desktop Support Analyst
Ability to work with diverse teams and communicate effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
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