VCA Animal Hospitals • Clackamas, OR 97015
Job #2693365744
VCA Northwest Veterinary Specialists is a 24- hour Emergency/Critical Care and Specialty Animal Hospital located in Clackamas, Oregon.
We are growing our Emergency and Critical Care service and seeking an Emergency Room Liaison .
As an Emergency Room Liaison, you will be supporting our Doctors and Patient Care team by creating a positive, low-stress atmosphere for our clients and patients. Our Liaisons are the point person who helps bridge the communication between the emergency staff and the client.
Duties will include:
Assuring a smooth transition from initial phone call, through patient arrival, triage, treatment and discharge processes.
Updating clients during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and primary veterinarian as needed.
Heavy client communication and education. Including presenting and explaining treatment plans and discharging patients to clients.
Field and facilitate incoming phone calls for the emergency doctor, and provide a point of contact for pet owners, and referring veterinarians.
Fill prescriptions as needed.
Assist with owners visiting their hospitalized pets.
Manage medical records, reports, and log correspondence with clients
help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care
Housekeeping: maintain cleanliness of treatment areas and examination rooms.
Assist Patient Care Team: patient walks, husbandry, feeding, basic husbandry, etc.
Facilitate the coordination of stray pets arriving at the hospital, assist with communication, and manage the potential transfer of these animals to appropriate agencies
Qualifications:
Previous experience working in veterinary facility preferred, but not required.
Telephone and computer skills are necessary
Excellent communication and interpersonal skills
Strong attention to detail and ability to follow instructions
Must be able to lift and carry up to 30 pounds
Compassionate and empathetic attitude towards animals and their owners
Schedule: Full-time opportunity. We utilize a "4x10" schedule (4-day work week, 10-hour shifts).
Compensation: $24.00/ hr
Benefits of Joining Our Hospital:
Access to the people and financial resources of a large veterinary community
Leadership Opportunities and Career Development Programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
Referral bonuses and Competitive wages
Medical, dental & vision insurance for you and your family
Life, long and short-term disability insurance included
Paid parental leave
Paid vacation, sick time, and holiday pay
401(k) with corporate match
Pet care discounts (40-100%)
Associate-led equity, inclusion, and diversity groups
Free Continuing Education through our online WoofU
Associate discounts on major cell phone carriers, car rentals, entertainment, and more!
Plus so much more!
Location: 16756 SE 82nd Dr. Clackamas, OR 97015
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at ~~~
VCA Animal Hospitals • West Linn, OR 97068 • 9 Days Ago
VCA Animal Hospitals • Clackamas, OR 97015 • 13 Days Ago
VCA Animal Hospitals • Portland, OR 97240 • May 9
Allied Universal • Portland, OR 97240 • 8 Days Ago
Amergis • Portland, OR 97240 • Apr 19
America's Best • Clackamas, OR 97015 • Yesterday
CVS Health • Portland, OR 97240 • 4 Days Ago