Field Service Engineer II - Electron Microscopy

Job Description

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with

• Corporate organization (~~~)

• Overview of our instruments

• Inside the Titan Transmission Electron Microscope (~~~)

• How to make a microscope

Day in the life of a Field Service Engineer: ~~~

How Thermo Fisher supports women in the workplace? ~~~

What advice would you give someone interested in a career at Thermo Fisher Scientific? ~~~

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

What you will do:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order

• Conduct on-site scheduled planned maintenance visits

• Provide troubleshooting and repair support for customers and other field service personnel

• Cultivate and develop positive working relationships with customers, system users and company personnel

• Successfully complete technical training, as required

• Complete and submit field service reports on assigned tools

• Perform Preventive Maintenance tasks

• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions

• Provide training for customers and users on system maintenance

• Provide feedback to product quality teams

• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

• Provide guidance for various reports including identifying and isolating unique problems with system

• Act as a subject expert and resource for training

• Align with application scientists to collaborate on outstanding solutions to meet our users challenges

• Must maintain Thermo Fisher Scientifics' Four-I Values.

How you will get here:

Education

• University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Experience

4+ years' Experience:

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.

• Experience with Ultra High Vacuum (UHV) a plus but not required.

• Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities

• Required to read, write, and speak English fluently.

• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.

• Demonstrated ability to be detail oriented, problem solver, promote team environment.

• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.

• Literate in Windows software environments

• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.

• Ability to read and interpret schematics

• Ability to partner effectively with customers

• Strong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills

• Proven ability to troubleshooting complex systems and subsystems down to component level

• Familiar with UHV phenomenon and technology

• Must be willing to travel 0-25% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel

• Must possess a valid driver's license and passport and travel regionally and internationally as the need arises.

• May require proof of Covid-19 vaccination.

• Extensive walking may be required.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (~~~) . A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! ~~~

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at ~~~*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.