Inside Sales Administrator

The Snow & Ice Team of the Alamo Group is looking for an Inside Sales Administrator to join the sales and marketing team.

Position Summary:

Reporting to the US Sales Manager, the Inside Sales Administrator assists and supports the outside sales team to ensure high quality service and solutions to our customers. Develop accurate sales quotes, work order creation, and product specifications and descriptions. Provide training and support to the sales team, and assist in the development of training materials and product literature. Support the sales process with legacy customers.

Essential Functions of the Job:

• Responding to Sales Inquiries:

• Prioritize timely responses to inquiries from the sales team, dealers, and customers.

• Provide comprehensive information on product support, specifications, training, and availability.

• Developing Sales Quotes and Solutions:

• Create accurate sales quotes, work orders, and product specifications. Work collaboratively with the sales team to develop solutions addressing customer needs and meeting margin goals.

• Monitor Sales Opportunities:

• Proactively monitor sales opportunities and communicate potential leads to the sales team. Foster open communication channels to maximize sales effectiveness.

• Providing Product Training and Support:

• Offer product training to the sales team and internal departments. Contribute to the development of training materials and product literature.

• Handling Customer Calls and Technical Support:

• Field incoming calls from unassigned customer and dealer accounts. Collaborate with the sales team to troubleshoot problems and provide solutions, ensuring customer satisfaction.

• Managing Pricing Lists and Warranty Claims:

• Develop and maintain whole goods pricing lists. Follow up on warranty claims, coordinating with Accounting, Operations, and Sales for efficient resolution.

• Salesforce and CPQ Process:

• Update and maintain Salesforce with sales leads. Assist with the CPQ process and contribute to the development of the configurator.

• Collaboration and Additional Duties:

• Collaborate with the Director of Product Management on snow group offerings. Perform additional duties as assigned to contribute to the overall success of the team.

• Performs other related duties as assigned.

Knowledge, Skills and Abilities (KSA's):

• Demonstrate a "customer first" attitude; going above and beyond to satisfy each customer.

• Ability to demonstrate the functions and utility of whole good products or services to customers based on the needs.

• Possess excellent verbal communication skills; and ability to present information to others.

• Detail oriented with acute listening skills.

• Strong organizational skills with the ability to prioritize in a busy work environment.

• Strong computer skills, with experience using MSOffice, including Outlook, Excel, and Teams. Ability to learn and use the ERP system (JD Edwards), and Salesforce to look up and enter data.

• Ability to work long hours during the week, including nights and weekends to support the sales team and the customer's needs.

ALAMO GROUP CORE COMPETENCIES for LEADERS include:

1. Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.

2. Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.

3. Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.

4. Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.

5. Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.

Education and Experience:

• Bachelor's degree in Business Administration or Marketing, or a related field, preferred.

• A minimum of five years' of related experience required; industrial sales and customer service.

• Previous experience as a Territory Sales Manager for a heavy equipment manufacturer, preferred.

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).