IT Support Specialist

Overview:

UES is a privately held, rapidly growing engineering and consulting firm with nearly six decades of experience in geotechnical engineering, construction materials testing, building code compliance, threshold inspections and environmental consulting. With more than 3,800 professionals across 80+ branches in high growth markets in the U.S., UES consults on projects of all sizes for public and private clients in industries ranging from transportation and healthcare to commercial, residential, and education.

Experienced and proven, UES is considered a pioneer of the industry and stands at the forefront of emerging technology and best practices. Our work includes public and private clients, as well as public-private partnerships, and consists of projects ranging from transportation and infrastructure to aviation and aerospace. Our engineers, geologists, certified inspectors, scientists, and drillers offer an unwavering commitment to excellence, approaching each project with the knowledge that precision, professionalism, and creative solutions are what drive success and cultivate enduring client relationships.

As UES continues to grow, it's critical that we have a defined set of values that guide us like a north star. These values need to demonstrate who we are as a company and what we believe. STRIVE stands for Safety, Teamwork, Responsiveness, Integrity, Value, and Excellence.

The Support Specialist(SS)will provide telephone and on-site support to end users on a variety of technical issues. The individual will respond to and address all support desk inquiries and provide technical support, track and monitor issues in accordance with the current internal end user Service Level Agreement to ensure timely resolution.

The Support Specialist(SS) will troubleshoot computer problems, perform hardware and software diagnostics, and will implement or coordinate needed repairs. They will also document users 'support issues through our internal tracking system which includes opening, updating, escalating, resolving, and closing support tickets.

Job Responsibilities:

• The SS will be required to address support requests related to any of our applications. Any calls that he/she is unable to resolve will be escalated to higher support level.

• They will provide support to all on and offsite personnel to ensure that their IT systems are working effectively.

• They will be expected to setup, configure, and install all user systems such as laptops, desktops and mobile devices.

• They will establish and maintain user accounts, profiles, file sharing, access privileges and security and perform daily server backups tasks.

• Support end users in the understanding of IT systems

• All calls will be logged by them on the ITSM platform to ensure they are resolved efficiently, effectively and in accordance to our internal Service Level Agreement.

• They will assist in the documentation of all desktop support processes and procedures to ensure there is a guide to all processes and update these as and when necessary.

• They will also perform general IT administration as and when required.

• The SS will maintain and monitor all existing production systems and provide basic server support under the approval/supervision of senior members of the IT department when necessary.

• Provide "Smart Hands" work on Servers, network appliances and infrastructure under the supervision of the infrastructure team.

• They will provide help with all ad hoc projects as in when necessary.

Experience and Skills:

• Must have relevant experience and related industry certifications.

• Be experienced in supporting desktop and network operating systems such as Windows & Windows Server.

• Expert knowledge of Microsoft Office including 365

• Experience supporting client VPN and Endpoint Security technologies.

• Some experience managing Active Directory objects.

• Proficient in mobile technology e.g., IOS and Android devices.

• Experience with VOIP communications applications

• Proficient in?computer security processes and applications.

• Excellent communication and customer relations & interpersonal skills.

• Ability to work independently and in a team environment.

• Ability to maintain a high level of confidentiality.

• Bilingual capabilities preferred but not required.

Who We Are:

UES provides essential engineering services for some of the most prominent and significant projects in the nation. Our team members, from our drillers to administrative staff, contribute directly to projects that transform communities. With some of the greatest talent in Geotechnical Engineering, Construction Materials Testing and Inspection, Code Compliance, Environmental, Occupational Health & Safety, and Building Envelope, we are committed to delivering groundbreaking solutions for our clients. At the core of our success is our team members who make it all possible. We know that the projects we deliver are only as good as our people, which is why we offer enriching opportunities for career growth at every level.

Growing in Excellence

As the #1 fastest growing AEC firm on The Zweig Group's Hot Firm list in 2021, UES is poised to lead our industry into the future. As we evolve from a one-man operation to a company spanning 75 branches and 3,500 employees, we're looking for enthusiastic talent to launch their careers and grow along with us.

Why Work at UES?

We value the individual contributions of our employees, and we show this through providing great benefits. Click here (~~~) to see how we support our people in and out of the workplace . Please ask your recruiter what benefits plans apply to you.

Check out our website: ~~~/

Follow us on social media: LinkedIn (~~~/) | Facebook (~~~/) | Instagram (~~~/) | Twitter (~~~) | YouTube (~~~)

#GroundedInExcellence

EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Team: Information Technology

Work Type: Full-Time

Location Type: hybrid