Learning Experience Architect - PNC University

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Learning Experience Architect within PNC's PNC University organization, you will be based in Pittsburgh, PA; Brecksville, OH; Cleveland, OH; Downers Grove, IL; Kalamazoo, MI; OR Houston, TX. This position is primarily based in a location within PNC's footprint.

In additional to the Job Description below the Learning Experience Architect will

• Consult, recommend, design and/or develop learning solutions that fulfill business objectives and achieve return on investment.

• Curate and/or develop learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.

• Incorporate innovation into the design and development of learning deliverables by pursuing current trends information and applying a growth mindset

• Collaborate effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.

• Assist and lead multiple projects and priorities simultaneously in a fast-paced environment while consistently meeting deadlines.

The ideal candidate will have the following

• Functional knowledge of standard design and development tools such as Microsoft Office Suite, Articulate 360 (Storyline and Rise), and the Adobe Creative Cloud for deployment on the Workday Learning Management System (LMS). Audio and video development experience is also highly desired.

• Awareness of Accessibility Standards within learning design is highly desired.

Job Description

• Consults, recommends, and/or designs learning solutions that fulfill business objectives and achieve return on investment. Curates and/or develops learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.

• Incorporates innovation into the design and development of learning deliverables by pursuing current trends, expansion of current tools, expanding information and applying a growth mindset

• Demonstrates functional knowledge of common design and development within standard eLearning toolsfor deployment on the HR Learning Management System (LMS).

• Collaborates effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.

• Develops testing requirements, deployment strategy, communication plans, and supports learning solution maintenance/updates.

• Identifies curation opportunities and creative solutions to decrease the amount of new content development throughout the organization and elevates or reimagines existing solutions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Competency-based Training and Development - Knowledge of processes, tools and techniques; ability to design and implement competency-based Training and Development (T&D) programs.

Instructional Design - Knowledge of relevant instructional design concepts and processes; ability to design instructional content to meet the learning needs of a target population.

Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Organizational Change Management - Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes.

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

T&D: Trends and Directions - Knowledge of Training and Development (T&D) functions and practices; and ability to evaluate, follow, and lead T&D trends and directions within the organization, and the entire industry.

Training And Development - Knowledge of employee training and development methodologies and ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives.

Training Evaluation - Knowledge of methods, tools and techniques; ability to evaluate the effectiveness of a training program.

Training Needs Analysis - Knowledge of and ability to identify what people need to learn for successful individual and organizational performance.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit ~~~ > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at ~~~ . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ~~~ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (~~~) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.