Program Coordinator

We are seeking a Program Coordinator to serve as the main point of contact for operations and logistics for the entire Student Transitions and Family Engagement Portfolio (ST+FE). Specifically, this position coordinates and manages all program logistics including but not limited to meeting space/classroom scheduling, arranging AV equipment and support, parking/transportation, catering/dining, event registration, event signage, equipment rental, vendor contracts, expense tracking, etc. This position will be the primary logistical liaison for all events within the ST+FE portfolio including Move In, Pre-Orientation, New Student Orientation (NSO), Family onboarding, and Family weekend as well as for smaller signature programming. The Logistics Coordinator will also coordinate the help of all staff, volunteers, and vendors to optimize event impact and success.

The Logistics Coordinator reports to the Executive Director for Student Transitions and Family Engagement but supports and works with all staff within the portfolio.

Specific Duties & Responsibilities

• Work with ST+FE staff to coordinate and execute logistics for all ST+FE programs and events, including but not limited to Pre-Orientation, NSO, Family onboarding, Family Weekend.

• Support the ST+FE team in defining and then achieving success at an event/tactical level, while also identifying areas to improve the student experience.

• Maintain essential relationships with key on-campus partners including Residence Life, Scheduling & Event Services, Dining, Transportation, Kit Kats, Plant Operations, etc.

• Initiate and maintain off-campus vendor relationships.

• Review, negotiate, and process payment of all vendor contracts.

• Manage and track all expenses related to ST+FE programs and events.

• Recruit and manage volunteer staff to work large-scale events.

• Provide consultation as necessary for event-related publications and advertisements, such as invitations, flyers, and social media.

• Provide on-site supervision for all event logistics and troubleshoot as necessary.

• Help supervise and delegate work to undergraduate and graduate student workers.

• Assist with onboarding of teammates.

• Manage inventory for programs, including keeping supply inventory and shopping.

• Perform other duties as assigned.

Special Knowledge, Skills, & Abilities

• Strong attention to detail.

• Strong ability to work both independently and collaboratively.

• Demonstrate flexibility and adaptability to a fast-paced working environment.

• Ability to manage complex relationships in a dynamic environment - across departments and across campus.

• Be an active problem solver and have a calm temperament, even under pressure.

• Ability to interact with a diverse population at all levels and make logical decisions.

• Anticipate potential issues or problems and put backup plans in place.

• Demonstrate a strong team-orientated approach to coordinate events with staff, faculty, students, families, campus partners, and outside vendors.

• Excellent verbal and written communication skills.

• Exceptional customer service.

Additional Note - Evening and weekend hours are expected when required. The peak time of year for this role is June through September.

Minimum Qualifications

• High School Diploma or graduation equivalent.

• Five years progressively responsible related experience.

• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelor's Degree.

• Five years' experience in events planning, logistics and/or coordination desired.

• Direct involvement and/or working experience within student affairs or higher education is preferred.

Classified Title: Program Coordinator

Job Posting Title (Working Title): Program Coordinator

Role/Level/Range: ATO 37.5/03/OF

Starting Salary Range: $21.00 - $36.50 HRLY (Commensurate with experience)

Employee group: Full Time

Schedule: Mon - Fri / 8:30am - 5:00pm

Exempt Status: Non-Exempt

Location: Hybrid/Homewood Campus

Department name: Student Transitions & Family Engagement

Personnel area: University Student Services

Equal Opportunity Employer

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.