Actalent • Glen Burnie, MD 21062
Job #2694997920
Position Title: Technical Service Engineer Position Location: Glen Burnie, MD Position Description & Responsibilities: - Self-motivator: Ability to efficiently work individually and as part of a small team - Manage technical requests from Customers to resolve technical issues, properly identify equipment needs, and/or provide answers to technical questions - Manage domestic and international suppliers through production and manufacturing processes - Provide on-site and/or remote support for new and existing attractions based on installation, commissioning, and troubleshooting needs - Provide technical input for new attraction proposal efforts and provide technical guidance during engineering design phases - Provide engineering support (design, drafting, modeling, etc.) for upgrades, design changes, and product improvements - Maintain correct and accurate records for all Engineering changes - Provide superior Customer Service and maintain proactive communication with Customers and Suppliers - Resolve Customer issues in a timely and professional manner - Support incoming part inspections and pack/ship activities - Maintain and update inventory systems
Mechanical Engineer, Autocad, Spare Parts, Inventory, Manufacturing, Vendor Relations, Solidworks, Documentation
Mechanical Engineer,Autocad
Additional Skills & Qualifications:
Minimum Qualifications: - Prior experience in the Amusement Ride Industry preferred, but not required - Prior Technical Customer Service/Interface preferred - Strong written and verbal communication, listening, and interpersonal skills - 4-year technical degree required with minimum 3 years of professional experience - Ability to read & interpret Engineering Drawings as well as generate new/revise existing 2D drawings - Ability to read & interpret Engineering Analyses and other Technical Documentation - Fundamental understanding of technical concepts such as manufacturing, quality control, mechanical / electrical / pneumatic / hydraulic systems, etc. - MS O365 (Word, Excel, PowerPoint, SharePoint) proficient; ability to learn additional software - Basic 2D Drafting & 3D Modeling experience preferred - Must have the ability to lift up to 50 lbs - Must be fluent in English - Must possess a valid driver's license - Travel up to ~20% to customer sites for installation, commissioning, troubleshooting, and/or training tasks - Must be willing to sign Confidentiality/Non-Disclosure Agreements
Entry Level
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.
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