Regional Vice President of Operations

Job Description

The Regional Vice President of Operations is responsible for efficiently and effectively delivering operations and maintenance (O&M) services to Inframark's industrial and municipal clients in our Central Region.

Primary Responsibilities:

• Formulates goals, strategies, policies, and SOPs for the overall operation of the region and directs their execution. Ensures compliance with all Federal, State, local, and environmental regulations. Promotes and maintains a safe working environment.

• Ensures delivery of all services to meet contractual obligations while meeting/exceeding defined financial, operational, maintenance, billing, and customer expectations. Ensures compliance with enterprise risk management and governance programs.

• Leads their team in all aspects of people management, including hiring, orientation/onboarding, performance management, salary changes, promotions, training and development, transfers, and terminations. Monitors and reviews staff work and coaches to achieve optimum performance levels.

• Achieves growth targets by leading new business development activities (including the pursuit of Enhanced Services opportunities) and contract negotiations.

• Develops effective account management strategies to ensure client satisfaction and retention.

• Develops, implements, monitors, and leads operating budget, forecast, and five-year plan. Responsible for delivering financial targets while achieving regional objectives for growth, profitability, customer dedication, and employee performance and engagement. Delivers year-over-year, top-line revenue growth and improved operating margins.

• Defines operational performance metrics. Measures and leads performance tied to business objectives.

• Other duties may be assigned within management's discretion.

Education/Experience: A BA/BS in Business Administration, Environmental Science, or Engineering is preferred. Confirmed 15 years of experience in a related industry. 10+ years of dynamic management experience.

Licenses/Certifications: Valid Driver's License. A sophisticated Water and/or Wastewater license is preferred.

Technical: Sophisticated proficiency with Microsoft Office applications. Experience in water/wastewater treatment, distribution/collection, engineering, operations and maintenance, utility accounting/financial reporting, budgeting, and customer service. Proven experience in large, multi-unit business operations with P& L accountability.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges others through productive discussion.

Problem Solving & Quality: Pays attention to detail. Identifies & solves sophisticated issues. Thinks the "big picture" when assessing problems/opportunities. Develops innovative & creative solutions.

Leading for Results: Follows all company policies & SOPs. Delegates prioritize & own the work of others. Balances challenging priorities, scheduling issues & deadlines. Delivers effective feedback.

Leadership & Initiative: Motivates & empowers others. Acts per company vision, mission & values. Takes accountability for own performance. Willing to tackle additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.

Physical Demands: The work environment is characteristic of an office environment: sitting, standing, walking, bending, and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

TRAVEL: 60%

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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Requirements

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.