Restaurant General Manager

$20.70 - $31.00 per hour ($55,165 - $82,615 per year)

Benefits: Health, Dental & Vision Insurance, Bonus, 401k Match, Vacation, Flexible Schedule, Education Reimbursement, Opportunity for Growth and Career Development

JOB DESCRIPTION

About the Job

Reporting to the Area Coach, the Restaurant General Manager manages day-to-day operations of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM is expected to enforce and execute all Federal and California Labor Laws within the restaurant. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day:

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others

• Ensures a safe and positive environment for employees

• Maintains appropriate staffing levels and ensure training/on-boarding of new Team Members

• Provides leadership and coaching, developing capable Manager's and Team Members including at least 4 Shift Leaders and 2 Assistant Managers. Ensures Team Members are aware of and take advantage of growth opportunities

• Acts as role model and coaches the fundamentals in order to deliver brand standards without compromise.

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs

• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of the restaurant

• Ensure local health and safety codes, and company safety and security policies are met

• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

• Builds SMART action plans to resolve issues in their restaurant

• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit to meet performance targets

Grow the Brand, Sales and Profits

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards

• Ensures that facilities and equipment are maintained to Taco Bell standards

• Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or targets and goals

Minimum Requirements

Is This You?:

• At least 18 years of age

• Valid Drivers License

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

• Must maintain a 10-point Manager Schedule that includes mid-shifts, opening and closing shifts. RGM's should expect to work 9.5 hours per day, 5 days a week including 1 weekend day per week and 1 closing shift per period.

• Good oral and written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills

• Strong interpersonal and conflict resolution skills

• Strong analytical/decision-making skills

• Basic personal computer literacy.

• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards

• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business

• Provides leadership and coaching for each employee in their restaurant

• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

• Is expected to maintain and enforce policies as per Summit Franchise Employee Handbook.

• Is expected to maintain personal Appearance Standards and enforce Appearance Standards for their Team per Taco Bell standards and company policy

• Perform other duties as assigned

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to wet or humid conditions (non- weather), fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme cold (non-weather), extreme heat (non-weather), and vibration. The noise level in the work environment is usually moderate.

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."