Senior Program Manager, People Development Operations - Atlanta

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Are you hungry to have a big impact through career defining work? We are seeking a passionate learning and development utility player to lead People Development team operations to enable the delivery of world class development experiences across PagerDuty. This includes serving as our team's project manager - managing the People Development team roadmap and project plans, building and executing strategies around how we communicate & promote our development offerings to employees, managing the way in which employees access our learning solutions (via learning technology/LMS, tools, resources), and measuring and analyzing the impact of our programs and experiences. Additionally you will have the opportunity to design and deliver meaningful learning solutions and facilitate experiences to strengthen our culture of continuous learning and growth.

Key Responsibilities:

• Assume responsibility for operational aspects of all People Development team programs and experiences via multiple modalities (virtual, synchronous, blended, and in-person); including comprehensive project management, logistical support, and planning to enable employees to learn and grow in all phases of their career

• Manage and administer all learning technology platforms, serving as primary Learning Management System (LMS) admin.

• Establish a People Development dashboard In partnership with key stakeholders to monitor, communicate/report updates and continuously improve key metrics of learning and development success in terms of quality, quantity and efficiency in addition to how it translates into impact for the business.

• Develop, prepare, and send centralized communications on behalf of the People Development team.

• Build and maintain People Development roadmap and global training calendar that outlines all programs for the next 4-6 rolling quarters.

• Design and create innovative live and asynchronous learning experiences, including course materials such as slides, toolkits, facilitator notes and assessments

• Serve as key contact for vendor management and partnerships.

• Research and recommend innovative, and where possible automated approaches to streamline team processes, improve the employee experience, and increase productivity & efficiencies.

Basic Qualifications:

• 4+ years of experience in a HR, Learning & Development, or operations role at a rapidly scaling company

• Experience implementing and/or supporting HR technology (ideally learning management systems) and building e-learning solutions.

• Ability to work autonomously and effectively in a fast-paced, complex, environment

• Experience manipulating, analyzing, and interpreting data, communicating reports, metrics, success criteria

Preferred Qualifications:

• Experience in designing and developing e-learning using authoring tools like Captivate, Articulate 360 and Adobe creative cloud

• Instructional design experience

• Experience in eLearning design theories and standards (SCORM, AICC, etc.)

• Experience with Agile methodology and project management software such as ~~~

• Video editing

• Background working with training developers, program SMEs, technical support, and others to ensure training materials are effective.

• Experience driving automation or standardization leveraging technology solutions

The base salary range for this position is 100,000 - 153,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.

• Run Together | Build strong teams that amplify our impact on users.

• Take the Lead | Disrupt and invent to be the first choice for users.

• Ack + Own | Take ownership and action to deliver more efficiently to users.

• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include

• Competitive salary and company equity

• Comprehensive benefits package from day one

• Flexible work arrangements

• ESPP (Employee Stock Purchase Program)

• Retirement or pension plan

• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

• Paid volunteer time off - 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerduty (~~~/) on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email ~~~ and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.