Technical Writer

TGS

Job ID 2465056

Tuknik Government Services, a Koniag Government Services company , is seeking a Technical Writer with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. This opportunity will require two days onsite and teleworking the other three days.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The employee is responsible for creating and editing a variety of technical and non-technical documents to include, but not limited to, user guides, training material, operational procedures, reference manuals, research papers, and website content. They create and update graphic presentation materials, and work with subject matter experts to document, develop, design, verify, and establish customer SharePoint sites.

Shift:

Monday through Friday, 8.5 hours in core hours of 6:00 am to 6:00 pm

Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may be assigned):

• Create, design, and maintain the customer web site.

• Consult with customers to refine requirements into technical specifications for possible development of automated processes.

• Analyze long and short-range IT studies on technical training and trends on a weekly basis and provide a status to the customer.

• Create and manage databases to track IT technical training within the organization.

• Coordinate customer training needs with the systems training branch.

• Update and manage the customer skillset database on a quarterly basis. This Access database shows the skills employees have and skills that are necessary.

• Develop, implement, and maintain automated systems and tools to monitor progress of projects and determine potential problems.

• Act as database administrator and develop procedures to ensure data integrity and backup for all OAC databases.

• Compose meeting notes, add content, and document current and future processes in support of capital planning and investment control process.

• Compose and revise proposed implementations in order to manage a more coordinated process to improve the ability to efficiently strategize, plan, budget, and execute near and long-term Information Technology initiatives.

• Monitor the customer training email mailbox.

• Post correspondence with customer Training Coordinators and Division Directors informing them of new training offerings.

• Monitor mandatory training demands and update Division Directors on completion percentages.

• Release mandatory training reports to Training Coordinators and OSOHE Division Controls Mailboxes.

• Coordinate and support regular vendor visits as part of yearly Engineering Strategy planning. This task includes reaching out to respondents, scheduling appointments, getting approval for building access, and hosting the meetings with executives, as needed.

• Create and manage branch-level SharePoint sites, as needed, and serve as SharePoint administrator.

• Provide administrative support for OSOHE Executive staff. These duties include, but are not limited to, assisting executives with calendar requests, and serving as administrator for the OneStop Portal Page.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Associate degree in a related field; bachelor's degree preferred.

• Minimum three years' work experience

• Senior-level skills in developing technical and non-technical documentation.

• Senior-level SharePoint administration skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, etc.), Visio, Windows XP, and MS Exchange/Outlook.

Abilities:

• Ability to organize, prioritize and meet deadlines.

• Excellent critical thinking skills

• Strong self-starter requiring minimal supervision.

• Strong problem-solving skills

• Strong verbal communication to effectively express concepts, plans, and proposal

Clearance:

• Applicants are subject to a government public trust security investigation and must meet eligibility requirements for access to classified information.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

Employees will occasionally need to lift or move equipment weighing up to 15 pounds. Dexterity of hands and fingers to operate a computer keyboard. Hearing and speaking to exchange information. Seeing to view computer monitor. Sitting for extended periods of time.

Work environment:

Professional office environment: temperature-controlled office building, low noise level, standard office lighting.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at ~~~ or by calling ~~~ to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ~~~.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352