Robert Half • Haltom City, TX 76117
Job #2692061553
Description We are offering an opportunity for a dedicated and detail-oriented Customer Service Representative to join our team in Haltom City, Texas. As a key member of the team, you will be expected to ensure customer inquiries are handled professionally and expeditiously, maintaining our high customer service standards. This role will involve managing multiple customer accounts, troubleshooting problems, and developing creative solutions to customer issues in a fast-paced, team-oriented environment.
Use support processes and methodologies to handle customer inquiries
Assess customer needs and provide timely resolutions
Communicate effectively with customers to ensure their satisfaction
Work independently and collaboratively in a team environment
Develop innovative solutions to customer problems
Uphold customer service principles and practices
Provide feedback on customer service issues to the team
Utilize problem-solving skills to resolve customer issues promptly
Maintain a high level of organization and attention to detail
Take initiative and ownership of customer issues, managing multiple customer requests simultaneously. Requirements - Proficiency in Customer Service, demonstrating a strong commitment to Customer Satisfaction
Excellent Communication Skills, both written and verbal
Experience in Data Entry with high level of accuracy
Proficiency in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Ability to provide effective Training and ensuring Compliance with company policies
Knowledge in Materials Handling and Workstation Support
Experience in Troubleshoot and resolving customer issues
Prior experience in Call Center Customer Service
Understanding of Practices and Principles related to customer service
Knowledge of Financial Notes is a plus
Experience in handling Purchase Orders, Shipping, and dealing with Suppliers
Strong Time Management skills
Understanding of Specification, Customer Account management, Methodology, and Agreement
Ability to work in a team and maintain a positive work environment.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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