Some time ago, just about every media vehicle on the planet featured a story about a flight attendant who reached his boiling point and thrust himself out the airplane’s emergency exit. After tangling with a passenger, the flight attendant abandoned both the airplane and his career in a matter of just a few minutes. Okay, so this episode was an extreme example of having a bad day at the office—it happens to everyone. However, this event is probably more common among customer service personnel than any other occupation.
It’s no secret that customer service professionals are on the front lines dealing with a lot of different people and situations and it can be challenging. Nevertheless, if you have genuine customer service skills, there are a lot employment opportunities for you in the work force. In fact, according to the Bureau of Labor Statistics, customer service ranks among the largest occupations. Ranging from call center operators to personal coaches, good customer service is a skill that is valued by employers.
As a customer service representative you provide a valuable link between customers and the company. Customer loyalty is important to company executives and they put a lot of trust in you to achieve customer satisfaction. In many cases, you are empowered to do your job the way you feel it needs to be done. Metaphorically, the customer service representative is the tip of the company’s iceberg, but it’s often the only part of the company a customer sees. Customers commonly base their perception of the whole company on their interaction with you.
If you can demonstrate an ability to be composed under pressure and solve problems, you have a highly marketable skill which will serve as a foundation for numerous careers. A good way to show potential employers that you have exceptional customer service skills is to track your own statistics and include them on your resume. For example, if you work in a restaurant, keep an accurate record of the amount you average in tips during a week. Patrons tend to reward servers for excellent customer service and this is a good way to determine the level of customer satisfaction you achieve.
Not all customer service representatives receive tips or commendations from customers. You can still monitor your customer satisfaction by tracking the number of potentially explosive encounters you diffused or how quickly were able to reach a resolution. Often people don’t speak up unless they want to complain. Sooner or later everyone will be on the receiving end of a complaint—you can’t hit it out of the park every time. Still, another good way to measure customer satisfaction is to compare the number of complaints to your overall number of customer interactions.
If you are adept at providing reputable customer service, you open yourself up to a multitude of career opportunities. A commendable track record of customer satisfaction will always be a valuable skill that will help you scale the career ladder. Visit Nexxt for an extensive resource on job opportunities, career seeking solutions, and career advancement tips.
By: David Jensen
It’s no secret that customer service professionals are on the front lines dealing with a lot of different people and situations and it can be challenging. Nevertheless, if you have genuine customer service skills, there are a lot employment opportunities for you in the work force. In fact, according to the Bureau of Labor Statistics, customer service ranks among the largest occupations. Ranging from call center operators to personal coaches, good customer service is a skill that is valued by employers.
As a customer service representative you provide a valuable link between customers and the company. Customer loyalty is important to company executives and they put a lot of trust in you to achieve customer satisfaction. In many cases, you are empowered to do your job the way you feel it needs to be done. Metaphorically, the customer service representative is the tip of the company’s iceberg, but it’s often the only part of the company a customer sees. Customers commonly base their perception of the whole company on their interaction with you.
If you can demonstrate an ability to be composed under pressure and solve problems, you have a highly marketable skill which will serve as a foundation for numerous careers. A good way to show potential employers that you have exceptional customer service skills is to track your own statistics and include them on your resume. For example, if you work in a restaurant, keep an accurate record of the amount you average in tips during a week. Patrons tend to reward servers for excellent customer service and this is a good way to determine the level of customer satisfaction you achieve.
Not all customer service representatives receive tips or commendations from customers. You can still monitor your customer satisfaction by tracking the number of potentially explosive encounters you diffused or how quickly were able to reach a resolution. Often people don’t speak up unless they want to complain. Sooner or later everyone will be on the receiving end of a complaint—you can’t hit it out of the park every time. Still, another good way to measure customer satisfaction is to compare the number of complaints to your overall number of customer interactions.
If you are adept at providing reputable customer service, you open yourself up to a multitude of career opportunities. A commendable track record of customer satisfaction will always be a valuable skill that will help you scale the career ladder. Visit Nexxt for an extensive resource on job opportunities, career seeking solutions, and career advancement tips.
By: David Jensen
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