• Engineering Director, Loyalty Experiences Engineering

    American Express Phoenix, AZ 85067

    Job #2189323493

  • Description


    You Lead the Way. We've Got Your Back.

    At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

    The Loyalty Experiences Engineering team enables our customers to move seamlessly across Membership Rewards experiences while providing a one-stop shop for them to view/track Benefits associated to their products. This team also facilitates digital experiences to redeem rewards for such as Point Transfer, Gift Cards, statement credits and Cash Deposit. Additionally, the team offers a content hub called " Business Class " to provide meaningful resources for small business owners as well as experiences for Lounge Finder and Entertainment .

    The Engineering Director, Loyalty Experiences Engineering, will lead the engineering teams and deliver software products that enable these digital experiences which are crucial for our customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery in digital channels is a key part of the strategy for continuing to delight customers. This role requires deep technical experience in developing modern, responsive, global digital experiences and the ability to set standards for the right architecture. This role is central to ensure Amex can build and deploy high quality digital experiences and is critical to growing an inclusive and diverse team of engineers.


    • Motivate and inspire the team as a leader and guide teams to solve for complex technical problems in a timely fashion while maintaining a high bar for architectural integrity and code quality.

    • Create a strong engineering culture in the team which reward creativity and innovation.

    • Build a strong foundation of trust and credibility with other business, product, and engineering stakeholders

    • Perform reviews and provide engineering oversight across various delivery teams to ensure alignment with architectural and technical strategy

    • Foster diversity in backgrounds and points of view in the team

    As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.


    Minimum Qualifications:

    • Proven experience in leading software engineering teams in a complex environment with ability to deal with ambiguous/under-defined problems

    • Possess a good blend of business and technical aptitude and has a strong desire to learn new technology and trends

    • Ability to roll up sleeves and be hands on, while at the same time, ability to be strategic and high level

    • Experience in UI Frameworks such as NodeJS, AngularJS and React

    • Strong understanding and experienced in Java, J2EE, APIs, Restful, Event Driven, and micro-services technologies for large scale environments

    • Demonstrated ability to mentor and coach engineers as well as build diverse and inclusive teams

    • Bachelor's degree in Computer Science and/or equivalent work experience

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

    Job: Technology

    Primary Location: US-New York-New York

    Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

    Schedule Full-time

    Req ID: 22015108