• Specialist Product Support - (remote) Job

    Acuity Brands Atlanta, GA 30309

    Job #2181038191

  • We Light the Way!

    Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, Acuity Brands Lighting and Lighting Controls ("ABL") and the Intelligent Spaces Group ("ISG"), we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications.

    How you will contribute:

    If you want to be on the cutting edge of technology and touch all facets of business, then this is the group for you! This position will expose you to the Acuity Brands product portfolio and business systems. In this position, you will become the product subject matter expert, preparing you for a wide variety of product leadership, sales, and even marketing roles. Your technical and systems expertise will shine as you assist the product teams in launching new innovative products that will transform the lighting industry.

    As a Product Support Specialist, you will contribute by:

    • Assisting in all aspects of product life cycle management from supporting new product introductions to sustaining existing products

    • Serving as subject matter expert for assigned products and managing escalations

    • Collaborating with partners in to achieve business objectives

    • Providing timely responses to requests for information, warranty deviations, and product modifications to customers

    Qualified Applicants will have:

    • Technical degree or equivalent in work experience required; Bachelor's Degree preferred

    • At least two years of experience in project management preferred

    • Experience working with customers, demonstrating an ability to effectively resolve customer issues

    • Technical aptitude and organizational skills

    • Working knowledge of wiring, lamps and ballasts; Understanding of lighting, photometry, applications, electrical and mechanical components

    • Strong computer skills including Microsoft programs required; experience with Oracle, OMS and related software preferred

    • Effective verbal, written and presentation skills

    • Ability to travel approximately 5% of the time. Ability to lift up to 25 lbs.

    We invite you to apply today to join us as We Light the Way to a Brilliant, Productive, and Connected World!

    Please utilize the internal career site to apply if you are a current employee at Acuity Brands.

    We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

    Please click here (~~~) and here (~~~) for more information.

    Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at ~~~. Please clearly indicate what type of accommodation you are requesting and for what requisition.

    Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

    Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.