Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure that the people who use Facebook have the best possible experiences, and when they don't that they receive quality support. If you like helping people, Community Operations is for you. Meta is looking for a full-time team member to join the Strategic Tooling and Governance Team. We value driving solutions at scale by creating a tooling ecosystem which enables our Global Operations team to keep our communities safe.
Systems Project Manager Responsibilities:
Create and implement strategy to improve the tools used by Meta's Global Operations Teams and content reviewers.
Manage global initiatives independently to scale.
Communicate and collaborate cross-functionally to align priorities between Operations, Product and Engineering stakeholders across the company.
Influence organisational decisions and roadmaps to optimise the tooling user experience.
Define operational processes of our systems to maintain a stable, consistent environment.
Act as a trusted advisor to partners in developing and prioritising comprehensive, data-driven tool improvement programs.
Focus on long term impact by creating sustainable business practices for tooling used within the organisation.
BA/BS/BE degree or international equivalent
5+ years of project/product management or consulting experience
Analytical-thinking and problem-solving experience
Experience influencing Product and Engineering teams
Proven experience in strategy creation and execution
Experience in working autonomously, setting agendas and prioritizing work with minimal input
Proven experience in collaborating and communicating across a global team
Experience with data analysis
Experience with software-oriented projects
Knowledgeable in driving solutions for global operational teams
Time management and multitasking experience
Experience with process change management or process improvement
Experience working in a technology company, consulting firm or equivalent fast-paced environment
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at ~~~.